FAQ
1. Can I return my order?
Yes – but only if it’s unopened. Returns are accepted within 10 days of delivery for unused, unopened items in their original packaging.
2. What items are NOT eligible for return?
- Opened or worn hair systems
- Customized or styled orders
- Discounted or clearance products
- Customized or styled orders
- Discounted or clearance products
3. How do refunds work?
If your return is approved:
- We’ll refund your payment method
- A 15% restocking fee and shipping charges will be deducted
- Processing takes 5–7 business days after we receive the item
- We’ll refund your payment method
- A 15% restocking fee and shipping charges will be deducted
- Processing takes 5–7 business days after we receive the item
4. Can I exchange an item?
Yes – we offer a one-time exchange for size or color, if:
- The item is unopened
- You contact us within 10 days of delivery
- The item is unopened
- You contact us within 10 days of delivery
5. What if my order is damaged or incorrect?
Email support@blachair.in within 48 hours of delivery with:
- Clear photos
- Your order number
We'll fix it at no cost to you.
- Clear photos
- Your order number
We'll fix it at no cost to you.
6. Who pays for return shipping?
Customers cover return shipping unless:
- The item is defective
- You received the wrong product
- The item is defective
- You received the wrong product